How can I track progress of my case?


How can I track progress of my case?

Our answer:

When you place your order you will be sent an e-mail with a login and a password. You may use this to track the progress of your case.

When your samples arrive at our laboratory, you will be sent another e-mail to confirm their receipt. When you log in, you will be able to see an estimated completion date, plus any messages we may have for you. If there is a delay for a re-test or some other issue, we will inform you by this route. For example, it may be that in the case of a test where the alleged father has given consent and the mother is not participating, that we ask to see evidence of Parental Responsibility. This may require you to show us an appropriate marriage or birth certificate.

The estimated completion date will also be found at this login and may be updated from time to time and is non-binding. It will generally be about 5 working days from receipt of all of the fully consented samples into our laboratory. Your results will generally be uploaded after 4pm on the designated completion day.

When your results have been uploaded, you will be sent an e-mail to inform you of the availability of the results and to remind you to log in.

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