Shipping of sampling kits to you and returning back to our laboratory
Shipping to you: As standard, we will send a single sampling kit containing all swabs and consent forms by Royal Mail Tracked 24 (no signature required) delivery. Royal Mail aim to deliver within 24-48 hours however this is not a guaranteed service. There is no charge for Tracked 24 delivery. You may upgrade to Royal…
Read MoreWhy might my result be inconclusive?
With self-sampling, on rare occasions we are unable to obtain a complete DNA profile, or there may be issues with contamination/mixed profiles caused at the point of your home-sampling. The actions we will take are as follows: 1) Discoloured swabs or mouldy swabs (due to the long time taken to return them to us, or…
Read MoreDo you send sampling kits outside of the UK?
We will only ship sampling kits within the UK. If a test participant lives outside of the UK, please select to have the kit sent to the UK address of the ordering party. It will then be up to the customer to send the sampling kit on to the destination required. Please note, if samples…
Read MoreWhat is included inside our DNA test kit?
Once you have placed your order, a single personalised DNA test kit will be sent to the address of the ordering party. At the checkout, you may select for an additional test kit to be sent to an alternative address for an extra £13.50. Our standard services includes free Royal Mail Tracked 24. At the…
Read MoreDo you need a DNA sample from the mother?
Our paternity DNA tests are most conclusive if we can test all three of the child, mother and alleged father. A test without a sample from the mother will not provide the same degree of certainty as a test with samples from both parents. If and alleged father is not available for testing, then tests…
Read MoreHow are donors identified during sampling?
As this is a personal information at-home DNA test, you must be sure of the identity of the persons participating and we expect you to warrant those identities. There is no requirement for any donor to provide proof of identity to us. We shall report based on the samples which we have received. You should…
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