Do you send sampling kits outside of the UK?
We will only ship sampling kits within the UK. If a test participant lives outside of the UK, please select to have the kit sent to the UK address of the ordering party. It will then be up to the customer to send the sampling kit on to the destination required. Please note, if samples…
Read MoreWhat is included inside our DNA test kit?
Once you have placed your order, a single personalised DNA test kit will be sent to the address of the ordering party. At the checkout, you may select for an additional test kit to be sent to an alternative address for an extra £12.50. Our standard services includes free 1st class delivery. At the checkout,…
Read MoreWhat is a consent form?
All people providing a sample for a thatDNAcompany® DNA test must give their consent for the test by signing the personalised consent form provided in the sampling kit. We will not process samples for any paternity test or other DNA test unless we have the signed (written) consent of each of the adult participants and…
Read MoreWhat is Parental Responsibility (PR)?
Parental Responsibility (PR) means that the person concerned has all of the rights, duties, powers, responsibilities and authority that a parent of a child has by law (as defined in the Children Act 1989). The mother shall automatically have PR over a child. An alleged father will not be able to claim PR unless he…
Read MoreDoes sampling hurt?
Not at all. Our samples are taken by gently rubbing a soft cotton swab around the inside of the mouth. Full instructions of how to take the samples are included in the thatDNAcompany® sample collection kit and on our helpful video available on our website. The procedure is simple and painless and can be used…
Read MoreHow are donors identified during sampling?
As this is a personal information at-home DNA test, you must be sure of the identity of the persons participating and we expect you to warrant those identities. There is no requirement for any donor to provide proof of identity to us. We shall report based on the samples which we have received. You should…
Read MoreWhat happens if I do not take the sample properly?
With self-sampling, on rare occasions we are unable to obtain a complete DNA profile, or there may be issues with contamination/mixed profiles. The actions we will take are as follows: 1) Discoloured (e.g. due to food/nicotine) swabs or mouldy swabs (due to the long time taken to return them to us) will not be used.…
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