Why might my result be inconclusive?
With self-sampling, on rare occasions we are unable to obtain a complete DNA profile, or there may be issues with contamination/mixed profiles caused at the point of your home-sampling. The actions we will take are as follows: 1) Discoloured swabs or mouldy swabs (due to the long time taken to return them to us, or…
Read MoreExtra analysis following reporting
Following release of the DNA test report, should we be made aware of any changes to or inaccuracies in the relationship background as provided to us at the time of ordering, please be aware that the results as presented in the original report may no longer be valid. If additional analysis is required, a further…
Read MoreSupport with the outcome of a DNA test
Relationship DNA testing can be a life-changing event and we would recommend that before ordering a test you think carefully about the potential outcomes and have considered if testing will be in the best interests of those involved. If you find that any person requires extra support to deal with the outcome of a DNA…
Read MoreWhat will a Paternity Test Report say?
The original DNA test report is uploaded as a .pdf to a secure web-link which is provided to the person who ordered the test. The reports are in a standardised format, which complies with relevant legislation* and either excludes the alleged father or provides evidence that he is indeed the tested child’s biological parent. The…
Read MoreHow will I receive my DNA test results?
Your Test Report will be uploaded as a .pdf onto our secure website. You may access this with the password created upon ordering and the user-name provided by email to the ordering party only. A hard copy of the report can be posted to the ordering party only for an extra £10 payable upon ordering…
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