What happens if I do not take the sample properly?
Question:
What happens if I do not take the sample properly?
Our answer:
With self-sampling, on rare occasions we are unable to obtain a complete DNA profile, or there may be issues with contamination/mixed profiles. The actions we will take are as follows:
1) Discoloured (e.g. due to food/nicotine) swabs or mouldy swabs (due to the long time taken to return them to us) will not be used. We will inform you of this point via e-mail and offer you a replacement kit for a charge of £12.50.
2) If we have started the laboratory work and find an issue such as no DNA on the swab, mixed profiles or adulteration, then we will inform you of this point and offer re-sampling for a charge of £44. This can cause a delay to your expected completion date.
There is a helpful Information Leaflet within the sampling kit and a video showing how to take a sample here: How to take a sample
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